Frequently Asked Questions

If you don't find the answer you're looking for don't hesitate to ask us.

General Questions

Do you offer repair bundles for devices with multiple issues?

Yes, we offer repair bundles. Please call us at (770) 696-2569 to speak with a support representative.

Can I send my phone in for repair if I've partially disassembled it?

Yes, you can. Once we receive your phone, a technician will perform a diagnostic check and contact you with a quote before starting the repair.

What types of devices do you repair?

We repair a wide range of devices, including phones, tablets, laptops, gaming consoles, and more. For more details, contact a support representative at (770) 696-2569 or visit our repairs section.

Mail In Repairs and Shipping

Do you need my SIM Card?

Nope. We have our own SIM cards to test with, so no need to send yours.

Do you need my device pass code?

Yes, we do. If there is a pass code on the device it hinders our ability to test all the functions. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions cannot be tested and cannot be guaranteed, including but not limited to the camera, Wi-Fi and Bluetooth functions.

Can I bill return shipping to my FedEx or UPS account?

Yes, you can. Please contact us at 1-877-320-2237 to arrange this. However, if you use your own shipping account, we are not responsible for lost packages during return shipping.

Liquid Damage Service

Does the liquid damage service include liquid damage sensor replacement?

No, the liquid damage service includes all parts and labor required to the get phone back to fully functional condition, but does not include liquid damage sensor replacement.

Does the liquid damage service include logic board replacement?

Due to its high cost, the logic board is the only part in the device that is not included in the liquid damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded, minus the cost of return shipping if applicable.

Should I send my device if it was exposed to a non-water liquid?

It depends on the type of liquid. We may decline repairs for hazardous liquids. Please call (770) 696-2569 to discuss your situation.

Glass & LCD Replacement Service

Is the screen repair service suitable if my phone is unresponsive to touch after a drop?

Yes, a non-responsive touch screen is typically fixed with a digitizer replacement as part of the screen repair.

If my phone’s screen is shattered, is the screen repair service all I need?

Yes, as long as the only issue is a broken screen. The screen repair will replace the entire glass, no matter how damaged the old glass is.

Do you offer a warranty on screen repairs?

Yes, we provide a 1-year limited warranty on screen repair parts and services, subject to exclusions and limitations found in our Repair Terms of Service. Please refer to the Repair Terms of Service for details.

Repair Locations

Do you have physical locations for device repairs?

Yes, we are located 2189 Scenic Hwy N Suit G, Snellville, GA 30078

Can my device be repaired while I wait in-store?

Most repairs can be completed in-store within 30 minutes. However, some services, like liquid damage repairs, may take longer and cannot be completed while you wait.

Do I need an appointment to visit a repair location?

No, no appointment is necessary. Simply stop by during our operating hours.

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